Money already paid

Cancellations and refunds

These rules cover fees for household appointments: the annual financial checkup, the mid-year goal review, the cash-flow sitting, and the horizon conversation. They were last revised on 20 September 2026. The practice does not ship goods. There is nothing to return by post. A refund is a return of money paid for an appointment.

Deposit

A deposit of 1,000 THB holds a date. It is part of the agreed fee, paid by bank transfer after we confirm the date. It is not an extra charge on top of the figures on the fee schedule.

Full refund

If you cancel five or more days before the appointment, and we have not yet written preparation notes from your questionnaire, every amount you have paid toward that appointment is refunded in full. If the planner is ill, you may choose a new date with the fee left in place, or a full refund of amounts paid, including the deposit and any travel sum not yet spent.

Partial refund and what is kept

If you cancel with fewer than five days' notice, before the appointment, the 1,000 THB deposit is kept and any amount you paid above the deposit is returned.

If preparation notes have already been written from your questionnaire and you then cancel, the deposit is kept even when the cancellation is earlier than five days. That writing is work already started.

If you do not attend and do not warn us, half of the agreed fee is kept. The deposit counts toward that half. Any amount you paid beyond that half is returned.

If the follow-up letter for an annual checkup or a horizon conversation has already been delivered, the fee for that appointment is kept. The writing you came for has been handed over.

Rescheduling

You may move a date once, without a new deposit, if you tell us five or more days before the original appointment. A second move needs a new 1,000 THB deposit to hold the later date. The first deposit stays credited to the fee. Moving with fewer than five days' notice is treated as a late cancellation: the deposit is kept, and we will offer another date if the book allows, against a new deposit.

Travel and materials

The practice does not buy materials on a client's behalf, so there is no materials charge to refund. A home visit inside Amphoe Waeng is included in the listed fee. Travel outside Amphoe Waeng is quoted before the date is held. If that journey has already been made, the travel amount is non-refundable. If the journey has not been made, the travel amount is returned with the rest of any refund due under the rules above.

How to ask, and how the money returns

Send the request by email to info@keen-passagefield.click or telephone 073661059. Say the household name, the appointment date, and whether you want a refund or a new date. The office address is Tambon Waeng, Amphoe Waeng, Narathiwat 96160.

Approved refunds are paid by bank transfer to the same account that paid the fee, within fourteen business days of the day we confirm the refund. If the original transfer cannot be reversed to that account, we will ask you for another account in Thailand and use it only for that return.

Exceptions

Planner illness is handled as described above: a new date or a full refund, at your choice. A household emergency told to us before the appointment is treated as a reschedule where the book allows, rather than as a no-show. A letter that misstates a fact you had already given us is corrected at no further fee. The correction reprints the letter. A refund of the fee applies when you would rather stop and the letter has not yet been delivered.